Frequently asked questions

Have general, daycare, or boarding questions? Check out our answers below

ruff club members enjoying an in-person social event

General Questions

plus icon

What is Ruff Club?

Ruff Club™ is East Village's dog daycare located on 34 Avenue A with over 3,500 Square Feet of room for pups to play. We pride ourselves on staffing our team with professionally trained, experienced dog handlers and behavioralists.

plus icon

Why should I join? What makes Ruff Club different from other dog daycares?

Ruff Club distinguishes itself in the dog daycare and boarding industry through a combination of factors:

  1. Quality Staff and Training: Ruff Club places high importance on its staff, ensuring they are professionally trained in dog behavior. This focus on staff quality and training contributes to better care for the dogs and higher staff retention rates compared to competitors.
  2. Systematic Data Science Approach: They utilize a systematic process to assess each dog individually, considering various characteristics such as size, temperament, and age. This approach helps in systematically grouping dogs with the most compatible peers, enhancing their happiness, and fostering friendships.
  3. Safety and Happiness: Ruff Club believes that a dog's safety and happiness are interconnected. This philosophy is reflected in their approach to grouping dogs and in their overall care standards.
  4. Insurance and Safety Measures: They emphasize the importance of adequate insurance and safety measures, not only within the daycare facility but also during pickup and drop-off times.

These elements combine to create a high-quality, safe, and nurturing environment for dogs, setting Ruff Club apart in the industry.

plus icon

What services do you offer and how much do they cost?

At Ruff Club, our $149 membership fee plus tax guarantees access to daycare and overnight boarding. For daycare, we offer a half-day rate for $40 and a full-day rate for $60. Additionally, we offer 3 daycare packages for 7, 12, and 24 classes bringing the daycare price to as low as $47 per day.

Overnight boarding is $110 per night.

plus icon

Why do you have an annual membership fee?

Think of our membership fee as a maintence fee. This membership fee is vital for maintaining Ruff Club as a high-quality space for all pups that come through our doors. It's reinvested into the club to regularly update our play equipment and maintain our facilities, ensuring a top-notch and fun environment for Queso every time. Beyond the space itself, the fee supports the ongoing professional development of our staff, keeping them up-to-date with the latest in pet care to guarantee a safe and enjoyable visit.

plus icon

Do you offer spa services or other luxury amenities?

No. True to the East Village, Ruff Club dogs enjoy a laid-back environment where they are treated with dignity and respect but never pampered or infantilized.

plus icon

Do you have any size, breed, or age restrictions?

At our Ruff Club dog daycare, we welcome all dogs regardless of their size or breed, as our trained staff continuously assesses each pup's behavior and temperament. However, we do have age-related guidelines: puppies under 4 months old are not eligible so we ask temperament tests to be scheduled on their 4 month birthday! 

plus icon

Which vaccinations do you require for pups?

We require dogs to have current vaccinations for their protection. At a minimum, your dog should have core vaccines for rabies, canine parvovirus, infectious hepatitis, canine distemper, and non-core bordetella vaccination. We also accept titers and vet exemptions as proof of immunity.

plus icon

How do I become a member?

Complete the online membership form to share some basic information about your pup and schedule an off-leash play assessment. This process is designed to ensure that your dog is a good fit for the daycare environment and to determine the most suitable group for them.

plus icon

Are you hiring?

Yes! If you have a background in hospitality or pet care and are interested in joining our team, please apply here

Daycare Questions

plus icon

What are your daycare hours of operations?

We're open Monday to Friday from 7:15 AM to 8:00 PM, and on weekends from 9:00 AM to 6:00 PM. There's no need to pre-schedule for daycare; you can drop off your dog at any time that suits you.

plus icon

What is an off-leash play assessment at Ruff Club and how is it conducted?

During the 90-minute, free off-leash play assessment, our trained staff carefully introduces your dog to the daycare environment. This introduction starts with interaction with just one other dog and gradually progresses to include more dogs, eventually integrating them with all the pups in their recommended pack. This ensures a comfortable and safe integration into the group, allowing us to closely observe and understand your dog's behavior and compatibility. Our goal is to match each dog with a group where they can feel the safest and happiest, prioritizing both their well-being and social enjoyment.

plus icon

What is your staff to dog ratio?

At Ruff Club, the staff-to-dog ratio is typically one handler for every 10-15 dogs, a standard we take pride in. For days with higher volume, we have additional staff ready to ensure this ratio is maintained. We've also invested in state-of-the-art play area dividers to effectively manage different dog cohorts and play groups. This approach underscores our commitment to providing attentive and safe care for all dogs.

plus icon

What sort of activities are offered? What is the schedule like for dogs?

At Ruff Club, the daily schedule for dogs is carefully structured. In the morning, dogs are divided into groups based on temperament and placed in the main enclosure. Throughout the day, they are closely monitored and provided with relief walks and meals as instructed. Our schedule is aligned with academic recommendations for a fulfilling day, including playtime, enrichment activities (like puzzles and training), nap time, meal times, and relief walks, all organized within their specific cohorts for optimal care and interaction.

plus icon

Do you do pick up and drop off?

We offer pick-up and drop-off services at Ruff Club for $13.50 each. Pick-up services are available from 7:30 AM to 11:00 AM, and drop-off services from 4:00 PM to 7:00 PM respectively. You are able to ask us last minute but please try your best to give us advanced notice. Additionally, you are able to ask us to feed your pup and or set them up at home in any way we can help, no extra charge.

To take advantage of our pick up and drop off, we ask that you sign a waiver, provide a spare set of keys, and let us know the instructions to enter your home.

plus icon

What if my dog is nervous? How do you help them accumulate?

For nervous dogs, Ruff Club takes a systematic and thoughtful approach. We have trained behaviorists who help ease dogs into their new environment. Familiarity with staff and other dogs plays a key role in comforting anxious dogs. We gradually acclimate each dog, often taking 1-4 sessions for them to feel comfortable. Our staff is trained by professional behaviorists to systematically introduce dogs to suitable playgroups based on size and temperament, ensuring they find a compatible and safe group to enhance their happiness.

plus icon

How do I communicate with Ruff Club while my pup is at daycare?

To keep you updated about your dog during their stay at Ruff Club, we provide daily updates through SMS and MMS instead of simply placing a live streaming on our website. This proactive approach means we can communicate with each parent 1 on 1 to update them on feedings, bathroom breaks, relief walks, and which other dogs they have made friends with. Try texting us at (914) 877-2754 to ask any questions!

plus icon

What is the policy for late pickups at Ruff Club?

At Ruff Club, we know that life can be unpredictable. If you find yourself running late and unable to collect your furry friend by our closing time, a late pickup fee of $15 will be charged. Please note that our doors close at 8 PM on weekdays and 6 PM on weekends. Your cooperation helps ensure our team members can wrap up their day on time. Thank you for your understanding!

Dog Walking

plus icon

Do I need to be a member to use Ruff Club's Dog Walking service?

Yes, to use Ruff Club's Dog Walking service, you must be a member. If you are currently not a member, please schedule an Off-Leash Play Assessment here.

plus icon

How long do I have to schedule my dog walk in advance?

You can book dog walking same day between Monday and Friday. On weekends, we ask that you provide 24 hours of notice.

plus icon

Who is Ruff Club's Dog Walking service for?

Our Dog Walking service is for all members, tailored to the need of each pup. Our Dog Walking is ideal for dogs who may not be comfortable around others, those in potty training or awaiting vaccinations, dogs needing confidence building in urban settings, or managing reactivity to city hustle. It's also perfect for dogs needing special care during illness outbreaks, including young puppies, elderly dogs, or those with chronic conditions who need a slower, more attentive approach.

plus icon

How long is a single dog walk?

Each walk is roughly 60 minutes, ensuring ample time for exercise, exploration, and any specific activities your dog enjoys. We will send updates along the way, informing you of any potty breaks and showing you fun pup pics!

plus icon

How do you ensure the safety of the dogs during walks?

Safety is our priority. We follow strict safety protocols, including leash safety, avoiding crowded areas, and staying away from dog parks. Additionally, since we do walks 1 on 1, we are able to be fully attentive to a dog's behavior and environment.

plus icon

What is the cancellation policy for dog walking?

There is no charge for canceling with over 24 hours notice. Within 24 hours, we will charge a $10 cancellation fee.

plus icon

How does Dog Walking work? Do you come to my home?

Yes, we come pick up your pup at the reserved time at your home and drop them back off after the hour. We do require you to fill out our Pick Up Drop Off Service Agreement and provide us with keys/door code to make the service as seamless as possible.

Boarding Questions

plus icon

How Far in Advance Should I Book Overnight Boarding?

If you are not a member of Ruff Club, you must pass our off-leash assessment and attend 1-2 days of daycare before booking overnight boarding. This process helps us determine if your dog is suitable for boarding.

If your pup is already a member of Ruff Club, our timeframe for booking is flexible. You can book day of but let us know sooner than later so we can ensure a spot and prepare for your stay!

plus icon

When is check-in and check-out for overnight boarding?

Check your pup in at 11am for a free afternoon of daycare to ensure they have ample time to tire out and familiarize themselves with the facility.

Check-out for overnight boarding is 12pm the next day. If you pick up your pup past 12pm, we will add a half day of daycare to your invoice.

plus icon

What is your overnight boarding cancellation policy?

If you cancel within 48-hours of your first night of boarding, you will be charged a 50% (plus tax) of your first nights stay.

plus icon

How Are All the Animals Housed?

During daytime activities, they are mingling with their friends in our play area to assure ample of time exercise and mental stimulation.

During bedtime, all dogs are provided with their own private sleeping quarter to ensure their safety and comfort. Each sleeping arrangement is meticulously cleaned and sanitized daily to maintain a healthy environment.

plus icon

Will My Pet Share Spaces with Other Dogs?

Dogs will share play areas during supervised playtimes. However, they will be housed individually during bedtime for their own safety and appropriate amount of rest.

plus icon

Is the Facility Loud or Are There Other Potential Sources of Anxiety?

We strive to maintain a calm and quiet environment to minimize anxiety. Our staff is trained in force-free handling, body language, and behavior management to ensure a stress-free experience for your pet. In moments when your pup may be anxious, we offer pet-safe calming essential oils, and with our permission we can provide natural calming remedies and CBD oil.

At Ruff Club, we are committed to adopting only those suggestions and policies that are grounded in scholarly empirical evidence. Each suggestion we make has the support of in-depth academic research in which professionals have diligently looked into the efficacy and safety of treatments. We direct our clients to comprehensive studies like this one that reinforce the validity of this particular remedy.

plus icon

How is Animal Waste Managed?

Waste is promptly cleaned up and properly disposed of to maintain a sanitary environment. Our cleaning protocols are designed to minimize odors and prevent the spread of disease.

plus icon

What Kind of Food Will Be Provided for My Dog?

We recommend that you bring your dog’s regular food to maintain consistency in their diet and provide your dog's specific eating instructions, including the time of day and number of meals. However, we do have high-quality dog food available if needed.

plus icon

What are the sleeping arrangements for my pup?

During bedtime, pups will be provided with their own private sleeping quarters. If a dog has special requirements, based on a case-by-case basis, specific sleeping arrangements will be implemented. If you have any questions or accommodation needs, call us at 914-877-2754.

plus icon

Why is it important to bring your pup to daycare the night of boarding?

We want to ensure we meet your pup's requirements for physical exercise and mental stimulation before bedtime

More Templates