Frequently asked questions

Have general, daycare, or boarding questions? Check out our answers below

ruff club members enjoying an in-person social event

General Questions

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What is Ruff Club?

Ruff Club™ is East Village's dog daycare located on 34 Avenue A with over 3,500 Square Feet of room for pups to play. We pride ourselves on staffing our team with professionally trained, experienced dog handlers and behavioralists.

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Do you have any size or breed restrictions?

We do not require dogs to be spayed or neutered before the age of 2. We do not discriminate based on size or breed. We evaluate dogs based on behavior and temperament to assess if they would be a good fit for our environment. This is a continuous evaluation throughout their attendance at daycare and boarding to make sure Ruff Club is always a safe space.

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Why should I join?

At Ruff Club, we offer a comprehensive dog care tailored to each individual pup. We pride ourselves on our top-notch facilities that focus on health, safety, and socialization. Whether you're seeking connections with other dog people or value the convenience of a modern, reliable pet care center, Ruff Club has you covered.

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Do I have to join to use daycare?

Yes, Ruff Club services are available to members only.

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How do I join?

Complete our membership application online. We review applications on a rolling basis. Once your application is submitted (Part 1 & 2!) we will reach out to schedule a temperament assessment. We offer appointments on weekdays at 9am, and only schedule one a day.

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What does it cost?

Members pay an annual membership fee of $149 to use the social club and access pet care services. They enjoy complimentary Wi-Fi, and priority admission to public events at Ruff Club. Daycare ranges from $48 to $60 a day pending your package.We award a handful of scholarships to make sure our ranks reflect the diversity of the neighborhood. If you are a low-income applicant with a rescue, service, or retired military/fire/police dog, please contact us for more information about Ruff Foundation scholarship programs.

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Do you offer spa services or other luxury amenities?

No. True to the East Village, Ruff Club dogs enjoy a laid-back environment where they are treated with dignity and respect but never pampered or infantilized.

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What are Ruff Club's values?

Ruff Club is built on the idea that people can channel the love and humility their dogs provide into new relationships and collective community engagement. We partner with local, sustainable, and like-minded suppliers and open our social club as a meeting space for organizations that promote animal welfare and neighborhood preservation.

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Are you hiring?

Yes! If you have a background in hospitality or pet care and are interested in joining our team, please apply here

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How can I learn more?

If you have any questions or would like to tour our Clubhouse, please shoot us an email at, or call or text us at (347) 829-RUFF. We look forward to meeting you and your dog.

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Which Vaccinations Do You Require?

We require dogs to have current vaccinations for their protection. At a minimum, your dog should have core vaccines for rabies, canine parvovirus, infectious hepatitis, canine distemper, and non-core bordetella vaccination. We also accept titers and vet exemptions as proof of immunity.

Daycare Questions

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What sort of activities are offered and for what duration?

We offer a variety of activities including supervised group play, individual play sessions, walks, and enrichment activities. The duration and frequency of these activities will depend on your dog’s temperament, health, and your preferences.

Dog Walking

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Do I need to be a member to use Ruff Club's Dog Walking service?

Yes, to use Ruff Club's Dog Walking service, you must be a member. If you are currently not a member, please schedule an Off-Leash Play Assessment here.

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How long do I have to schedule my dog walk in advance?

You can book dog walking same day between Monday and Friday. On weekends, we ask that you provide 24 hours of notice.

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Who is Ruff Club's Dog Walking service for?

Our Dog Walking service is for all members, tailored to the need of each pup. Our Dog Walking is ideal for dogs who may not be comfortable around others, those in potty training or awaiting vaccinations, dogs needing confidence building in urban settings, or managing reactivity to city hustle. It's also perfect for dogs needing special care during illness outbreaks, including young puppies, elderly dogs, or those with chronic conditions who need a slower, more attentive approach.

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How long is a single dog walk?

Each walk is roughly 60 minutes, ensuring ample time for exercise, exploration, and any specific activities your dog enjoys. We will send updates along the way, informing you of any potty breaks and showing you fun pup pics!

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Can you accommodate special requests for my dog's walk?

Absolutely! We cater to specific requests, such as preferred routes, pace, or activities, to ensure the walk is perfect for your dog. Alongside walking, we can provide basic training reinforcement, feeding, or medication administration if required.

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How do you ensure the safety of the dogs during walks?

Safety is our priority. We follow strict safety protocols, including leash safety, avoiding crowded areas, and staying away from dog parks. Additionally, since we do walks 1 on 1, we are able to be fully attentive to a dog's behavior and environment.

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What is the cancellation policy for dog walking?

There is no charge for canceling with over 24 hours notice. Within 24 hours, we will charge a $10 cancellation fee.

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How does Dog Walking work? Do you come to my home?

Yes, we come pick up your pup at the reserved time at your home and drop them back off after the hour. We do require you to fill out our Pick Up Drop Off Service Agreement and provide us with keys/door code to make the service as seamless as possible.

Boarding Questions

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How Far in Advance Should I Book Overnight Boarding?

If you are not a member of Ruff Club, you must pass our off-leash assessment and attend 1-2 days of daycare before booking overnight boarding. This process helps us determine if your dog is suitable for boarding.

If your pup is already a member of Ruff Club, our timeframe for booking is flexible. You can book day of but let us know sooner than later so we can ensure a spot and prepare for your stay!

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When is check-in and check-out for overnight boarding?

Check your pup in at 2pm for a free afternoon of daycare to ensure they have ample time to tire out and familiarize themselves with the facility.

Check-out for overnight boarding is 11am the next day. If you pick up your pup past 11am, we will add a half day of daycare to your invoice. If your pup stays past those 4 hours, we will add a full day of daycare.

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How Are All the Animals Housed?

During daytime activities, they are mingling with their friends in our play area to assure ample of time exercise and mental stimulation.

During bedtime, all dogs are provided with their own private sleeping quarter to ensure their safety and comfort. Each sleeping arrangement is meticulously cleaned and sanitized daily to maintain a healthy environment.

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Will My Pet Share Spaces with Other Dogs?

Dogs will share play areas during supervised playtimes. However, they will be housed individually during bedtime for their own safety and appropriate amount of rest.

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Is the Facility Loud or Are There Other Potential Sources of Anxiety?

We strive to maintain a calm and quiet environment to minimize anxiety. Our staff is trained in force-free handling, body language, and behavior management to ensure a stress-free experience for your pet. In moments when your pup may be anxious, we offer pet-safe calming essential oils, and with our permission we can provide natural calming remedies and CBD oil.

At Ruff Club, we are committed to adopting only those suggestions and policies that are grounded in scholarly empirical evidence. Each suggestion we make has the support of in-depth academic research in which professionals have diligently looked into the efficacy and safety of treatments. We direct our clients to comprehensive studies like this one that reinforce the validity of this particular remedy.

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How is Animal Waste Managed?

Waste is promptly cleaned up and properly disposed of to maintain a sanitary environment. Our cleaning protocols are designed to minimize odors and prevent the spread of disease.

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Are the Owners and Staff Certified?

Our owners and staff are highly experienced and certified in pet first aid and CPR. They also undergo training in force-free handling, body language, and behavior management. The staff who care for your dog during the day also stay with them overnight, ensuring a familiar face is always present, which significantly reduces the stress of unfamiliarity for your dog.

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What Kind of Food Will Be Provided for My Dog?

We recommend that you bring your dog’s regular food to maintain consistency in their diet and provide your dog's specific eating instructions, including the time of day and number of meals. However, we do have high-quality dog food available if needed.

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What are the sleeping arrangements for my pup?

During bedtime, pups will be provided with their own private sleeping quarters. If a dog has special requirements, based on a case-by-case basis, specific sleeping arrangements will be implemented. If you have any questions or accommodation needs, call us at 914-877-2754.

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Why is it important to bring your pup to daycare the night of boarding?

We want to ensure we meet your pup's requirements for physical exercise and mental stimulation before bedtime

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