Requirements for Using our Services
In order to utilize our services, every client must complete an online profile for both the client and dog, as well as read and sign our waiver. Additionally, each dog must remain current on all vaccinations as required by the NYC Department of Health and wear an identification tag at all times. We also require that dogs are suitable for our unique environment including being safe with other dogs and our staff. We test for this initially through our rigorous temperament testing process, but we also continuously evaluate dogs for safety. Note that an initial pass of the temperament test does not guarantee access to the daycare if our staff determines that the safety of our dogs or staff are at risk.
We require these things of all dogs so that we can provide them with the best experience possible and so that you can know that we are doing all that we can to ensure the health and safety of your dog and our staff in the context of our cage-free and off-leash environment. Please note that unless otherwise noted in writing all services and products are non-refundable. For more information, please reach out with any questions that you might have.
The health of the dogs in our care is our number one priority. To that end, we require that all dogs using any Ruff Club service be currently vaccinated against rabies, distemper, hepatitis (adenovirus), parainfluenza, parvo and bordetella. That commonly means that you need the following vaccinations administered by a veterinarian:
- Rabies (Requires a certificate on the veterinary clinic letterhead, signed by a veterinarian with: Given and expiration date, lot number of the given vaccine, and manufacturer of the given vaccine.)
- Bordetella (Please note that as required by the NYC Department of Health, your dog must receive the Bordatella vaccine annually. This vaccine is intended to prevent the spread of bacteria that can lead to what is commonly known as kennel cough. Please note that there are many strands of “kennel cough”, and the vaccine only covers some of those strands, therefore it is possible for your dog to contract symptoms even if he is vaccinated.)
Please consult with your veterinarian to ensure that you have the proper vaccine coverage. Please note that for puppies this means that your puppy must be up to date with their current series based on their age. We require a vaccination certificate on the veterinary clinic letterhead, with given expiration dates for all other vaccines/wellness items administered to the dog; we keep records of your dog’s vaccination expiration dates to help you keep your dog current with his or her vaccinations.
The vaccination requirements shall not apply to any animal where, licensed veterinarian has determined that the vaccination will adversely affect the animal's health. We accept Titters or Vet exceptions, where signed by a certified Veterinarian.
All dogs using our services must be healthy as we care for a large number of animals. We will not admit any dog that we believe, at our sole discretion, to be a risk to the other animals in our care. It is your responsibility as a parent to notify us of any health related issues affecting your dog so that we can make an informed determination about how to best care for your dog. Customers that do not inform us in a timely manner of any health issues, knowingly bring their dog to us while he or she is sick, or do not make all efforts possible to remove their dog from our facility once determined to be a risk by us may be, at our discretion, disallowed from use of our services and will forfeit any unused portion of their membership or packages without a refund.
While we make every effort to ensure that each dog in our care is as safe as possible, injuries can occur. If your dog is injured while in our care for any reason, and requires outside medical attention that our veterinarian cannot provide on-site, we will take your dog to one of the emergency hospitals in New York City (Animal Medical Center, Fifth Avenue Veterinary Hospital, or New York Veterinary Specialists) that specialize in emergency and critical care. Our first priority will always be the care of your dog and therefore getting them to a top hospital quickly will be our first step. If your pet, while under Ruff Club’s care or supervision, bites another dog on the Ruff Club premises or under Ruff Club care or supervision, and such bite results in an injury that requires veterinary care, Ruff Club will contact the owner of the bitten dog and upon written request of the bitten dog’s owner, Ruff Club will promptly divulge in writing (1) the name of your pet, (2) your name and contact information, (3) and any medical information necessary for the health and safety of the bitten pet. Under all circumstances, the health of your dog is our first priority and we will make every effort possible to make sure he or she is safe and receives the proper care.
Please be advised that all dogs at Bark ST play at their own risk!
Services & Terms
As a Client of Ruff Club I agree to the following terms:
Representatives of Ruff Club are permitted to take any action they deem reasonably necessary to ensure the safety, security and health of my dog(s). Furthermore, representatives of Ruff Club are permitted to walk my dog off-premises in public streets and in the vicinity of one of our locations.
As a client, I acknowledge that my dog(s) acceptance into the daycare program is not a guarantee of service in the future. We reserve the right to limit any dog(s) attendance to daycare based on our staff’s judgment.
I acknowledge that, except to the extent caused by Ruff Club’s gross negligence, bad faith, or intentional misconduct, I agree to hold harmless and indemnify Ruff Club and its agents and employees from all liabilities, financial or otherwise, for injuries to myself, my dog(s), or my property, which may arise from services rendered by Ruff Club or as a consequence of my or my dog’s association with Ruff Club.
Representatives of Ruff Club are permitted to bring my dog(s) freely to other Ruff Club affiliate locations for the purposes of boarding. We at Ruff Club will never provide boarding at any of our locations without constant 24/7 supervision of a representative or staff member. While we have permission to freely board our dogs at any of our affiliate locations, we will always notify you, our client, of where your dog will be for the purposes of a boarding visit.
We will never release your dog(s) to anyone other than yourself, the client, or an authorized emergency contact who we have verified as the same individual whose information was provided by the client. In the case of an emergency, or an unforeseen delay, we kindly request that you reach out to our team and provide the full name of any individual you may want to further authorize for pick up of your dog(s). We will verify this individual’s identity by requiring a valid form of ID, before releasing you dog(s) to that individual.
Please consult our Client Waiver and the above Terms & Conditions to better understand our policies and rules. Please note that by using any of our services you acknowledge that you have read both our Client Waiver and our Terms & Conditions and agree to be bound by all of its terms, rules and conditions. This will help both you and Ruff Club ensure that your dog has the best experience possible.